All paid orders are processed within 48 hours Monday – Friday. Orders placed Saturday – Sunday will be processed on Monday. We do not ship on Sundays or Federal Holidays.
Sale items are delivered within 7 business days after shipping.
All Human Hair Wig Orders are delivered within 10 business days after shipping.
All Custom Wig Orders are delivered within 14 business days after shipping.
Rush Services Availale
Orders placed on a holiday will be processed the next business day and shipped within 24 hours. We do not ship on Sundays or Federal Holidays.
Returns, Refunds and Exchange Policy
- We honor a 7 day return policy. Our policy lasts 7 calendar days. If 7 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All sales and discounted items are final. Sales and discounted Items are ineligible for returns or refund.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for refund.
- To return your product, mail your product to: 5615 Hayes Street Hollywood Hollywood Florida US 33021
- You will be responsible for shipping costs. Shipping costs are non-refundable.
- The cost of return shipping will be deducted from your refund.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 business amount days.